Terms & conditions
The present "Terms and Conditions of Sale" apply to legal transactions concerning the products marketed to its customers by L'Autre Thé Sarl through its virtual store.
DEFINITIONS:
The following words or expressions shall have the following meanings in the context of these terms:
Online Store: refers to the website of L'Autre Thé Sarl where Products are presented and sold to customers.
Order: refers to the sales contract concluded between L'Autre Thé Sarl and the customer of L'Autre Thé Sarl's online store.
Product Sheet: refers to the classified information regarding a product provided by L'Autre Thé Sarl when the product is listed for sale in its online store.
Products: refers to all goods and services offered for sale by L'Autre Thé Sarl in its online store.
Service: refers to the sale of Products by L'Autre Thé Sarl to customers through its online store.
Transaction: refers to all operations, secure processing, authorizations, and agreements related to the payment of the price of Products ordered by credit card.
ARTICLE 1 - PURPOSE
The purpose of these Terms and Conditions of Sale is to define the terms and conditions under which L'Autre Thé Sarl offers and sells its Products to its customers. These general terms and conditions of sale shall prevail over any other conditions stated in any other document, unless explicitly agreed upon in writing beforehand.
ARTICLE 2 - ACCEPTANCE OF TERMS
The customer acknowledges having read, at the time of placing the Order, these general terms and conditions of sale and expressly declares acceptance of them without reservation. These general terms and conditions of sale govern the contractual relationship between L'Autre Thé Sarl and its customer, both parties accepting them without reservation.
ARTICLE 3 - PRODUCTS
The majority of products offered by L'Autre Thé Sarl to its customers are immediately available. However, all products marketed by L'Autre Thé Sarl may or may not necessarily be available for online sale.
ARTICLE 4 - ORDER
Automatic registration systems are considered as proof of the nature, content, and date of the Order.
L'Autre Thé Sarl will confirm the acceptance of the Order by sending a confirmation message to the email address provided by the customer. The sale will only be concluded upon sending the said order confirmation.
L'Autre Thé Sarl reserves the right to refuse or cancel any Order from a customer, particularly in case of insolvency of the said customer or in the event of non-payment of the concerned Order, a previous delivery issue, or a dispute related to the payment of a previous order.
The information provided by the customer when entering the details of their Order binds them. L'Autre Thé Sarl cannot be held responsible for any errors made by the customer in the details of the recipient's contact information (delivery address, billing address, etc.) and the resulting delivery delays or inability to deliver the ordered Products.
ARTICLE 5 - DELIVERY
After confirming the Order and subject to full payment of the price of the ordered products, L'Autre Thé Sarl commits to dispatching the ordered products to the customer's delivery address within 5 days.
All Products listed in Orders placed with L'Autre Thé Sarl are intended for the personal use of the customers or recipients whose names are mentioned at the delivery address.
If applicable, the customer agrees to pay, upon receipt, all taxes, duties, fees, and other charges, both present and future, due in connection with the delivery of the said products; L'Autre Thé Sarl's joint liability cannot be engaged in this respect.
Customers or recipients of the Products are prohibited from reselling the Products, whether partially or fully.
Delivery will be made by LA POSTE.
The delivery fee is €5.90.
In case of a delivery delay exceeding seven (7) days, the Customer may, if desired and unless force majeure occurs, cancel the sales contract by sending a registered letter with return receipt requested. This right must, however, be exercised within sixty (60) working days from the initially planned delivery date under the contract.
Upon receipt of the ordered Products, the customer or recipient must check that the delivered product functions correctly and read the usage instructions provided.
If one or more of the ordered Products are missing or damaged, the customer or recipient must make any necessary reservations with LA POSTE at the time of delivery.
In the event of visible defects, the customer benefits from the right to return the product under the conditions specified in the product's user guide.
For reasons of product availability, an Order may be subject to multiple successive deliveries to the customer.
If the customer wishes the Products to be delivered to two different addresses, they must place two separate Orders.
ARTICLE 6 - RIGHT OF WITHDRAWAL
The customer has a period of 7 days from the receipt of the ordered Products to return them to L'Autre Thé Sarl for exchange or refund. In this case, the customer must return the Products in new, intact condition, along with any accessories, user guides, and documentation, to the following address:
17 rue Lacharrière 75011 PARIS
In case of exercising the right of withdrawal, L'Autre Thé Sarl commits to refunding the amounts paid by the customer, without fees, except for the return shipping costs.
The refund is due within a maximum period of 14 days.
ARTICLE 7 - PRICE
The price is expressed in euros.
The price listed on the Product Sheets does not include transportation costs.
The price indicated in the Order confirmation is the final price, inclusive of all taxes, including VAT. This price includes the price of the Products, handling, packaging, and storage costs, as well as shipping and setup fees.
ARTICLE 8 - PAYMENT
The price charged to the customer is the price indicated on the Order confirmation sent by L'Autre Thé Sarl.
The price of the Products is payable in full by one of the payment methods available on the site on the day the order is placed.
The Order validated by the customer will only be considered final when the secure payment center has approved the transaction and, if applicable, after the risk coverage is accepted by the insurer.
ARTICLE 9 - APPLICABLE LAW
These general terms and conditions of sale are governed by French law.
ARTICLE 10 - LIABILITY
L'Autre Thé Sarl cannot be held liable for any damages of any kind, whether material, immaterial, or bodily, that may result from a malfunction or misuse of the marketed Products.
The liability of L'Autre Thé Sarl shall, in any case, be limited to the amount of the order. In case of difficulties in the application of this contract, the customer and L'Autre Thé Sarl reserve the right to seek an amicable solution before any legal action.
Failing that, for professional customers, the Commercial Court of Paris shall have exclusive jurisdiction, regardless of the place of delivery and the payment method accepted.
ARTICLE 11 - WARRANTY
In any case, L'Autre Thé Sarl cannot be held responsible for non-compliance with regulatory and legislative provisions in force in the country of receipt. L'Autre Thé Sarl’s liability is systematically limited to the value of the Product in question as determined on the date of its sale and with no possibility of recourse against the brand or the company that produced the product.
The customer may contact customer service by phone at 09 82 28 12 51 or by email at contact@lautrethe.com.
Response time: 48 hours.
ARTICLE 12 - LEGAL INFORMATION
The collection of personal information for the purpose of distance selling is mandatory, as this information is necessary for processing and shipping orders, issuing invoices, and establishing warranty contracts. Failure to provide this information will result in the invalidation of the Order.
In accordance with the "Data Protection and Privacy" law, the processing of personal information related to customers has been declared to the National Commission on Informatics and Liberty (CNIL).
The customer has the right (article 34 of the law of January 6, 1978) to access, modify, correct, and delete data that concerns them, which they can exercise with Store Factory. Furthermore, L'Autre Thé Sarl commits to not sharing its customers' contact details with third parties, whether for free or in exchange for compensation.